Frequently Asked Questions
Yes, Velvet Eyewear does! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address.
The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website.
Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.
Sign up to get started, save, and start earning points.
Velvet Eyewear will never share your e-mail address or personal information with any third parties.
Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.
Yes. Your credit card will be charged upon ordering on our website. When you enter your credit card information on the final review page,
Velvet Eyewear will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received.
We will send you another e-mail to notify you when your order has been shipped.
Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information.
When you place an order the information will be filled in automatically. Also, registering makes gift giving simple.
Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift.
Once you have placed an order, you can check on its status at any time.
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
If for any reason you would like to change your order, please contact customer service as soon as possible 1-888-511-9696.
Velvet Eyewear will make every effort to accommodate your request.
However, because our system is designed to fulfill orders very quickly, Velvet Eyewear cannot cancel or change an order once it has entered the shipping process.
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order,
Velvet Eyewear will call or e-mail you to verify your information.
To clean your sunglasses, use water and soap avoiding all types of solvents or alcohol.
Do not use dirty or abrasive cloths which could alter the features of their filters. Use only original accessories and spare parts.
Keep in the cloth or hard case in a dry place at a temperature between -10°C and +35°C.
This product is not suitable for direct viewing of the sun and for exposure to UV radiation produced by artificial sources. It is not suitable for nocturnal use or in poor visibility.
If you need to make a warranty claim, please contact a Velvet Eyewear representative at 888.511.9696
Coverage is valid with proof of purchase from any Velvet Eyewear website sales or an Authorized Velvet Eyewear Dealer. Although we use only the highest quality, scratch resistant, sunglass lenses, they are not scratch proof and therefore, the Velvet Eyewear warranty program does not cover scratched sunglass lenses.
If you live in California, please note that our Velvet Trends Collection and Velvet Style boxes are shipped with the Prop 65 warning tags in accordance with California law.
California Proposition 65 WARNING:
WARNING:Cancer & Reproductive Harm
Velvet ®, Velvet Trends® and Velvet Eyewear® are registered trademarks of Eye Studio, LLC in the U.S. and other countries. Velvet trademarks are ferociously defended and protected by the United States and International intellectual property laws.