Privacy Policy
Last Updated: October 3, 2026
At Velvet Eyewear® and Velvet Trends® (VelvetEyewear.com), we want you to know what information we collect from you, how we use it, and how we protect your privacy. By using our website or purchasing products and services provided by us, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy.
This Privacy Policy does not apply to third-party websites or services such as Facebook, Instagram, Pinterest, TikTok, Google, or other third parties that we do not own or control, even if you access them through our website.
If you have any questions about this Privacy Policy, please email us at customerservice@velveteyewear.com or call 888-511-9696.
Information We Collect
When you create an account with us, you may provide information such as your name, email address, and phone number.
When you make a purchase from VelvetEyewear.com, we request information necessary to complete your purchase and ship your order. This information may include your name, email address, phone number, shipping address, and billing address.
For some online services or features, you may choose to send us an image of yourself to help you choose a frame style, fit, or face shape.
When you make a purchase, we ask you to provide payment information, which may include payment card information such as your credit card number, card type, and expiration date. Our payment processors collect, store, and process your credit card and other payment information on our behalf using their security measures. We do not store your full payment card information.
Like most websites, we may use technologies such as pixel tags, web beacons, cookies, and similar technologies that allow us and our service providers to collect information about your activity on our website. Our service providers may collect information about your online activities over time and across different online services.
You may be able to configure your web browser to reject cookies, request permission before accepting cookies, or delete cookies after visiting a website.
How We Use Your Information
We use your information to provide and improve your experience with VelvetEyewear.com. This may include using your information:
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To provide, personalize, and improve our products and services.
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To complete the sale and delivery of your purchases.
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To communicate with you.
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To provide customer service and respond to your questions.
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To understand and improve your customer experience.
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To provide you with information, recommendations, promotions, and marketing materials about our products and services.
Photos and Images
When you voluntarily submit a photo or image of yourself through a Velvet Eyewear® or Velvet Trends® service or feature, we may use the image:
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To analyze facial features or face shape.
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To help you choose an appropriate frame style, size, or fit.
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To provide features or services requested by you.
We do not use customer-submitted photos for purposes unrelated to providing the requested service unless you have separately given us permission to do so.
Sharing Your Information
We may provide your information to our contractors, agents, technology providers, and other service providers as necessary to enable them to perform services for us, including but not limited to:
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Delivery and fulfillment of your purchase.
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Payment processing.
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Account registration and management.
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Website operation and improvement.
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Customer communications.
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Marketing and advertising.
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Data analytics.
Some third-party advertising partners use cookies and similar technologies to collect information about your online activities in order to deliver and measure advertising.
We use Google Analytics and may use other analytics technologies to understand how customers interact with our website. You may use available browser, device, or provider privacy controls to limit certain data collection.
If you would like to opt out of the use of your mobile device activity for certain targeted advertising purposes, you may do so through your device's privacy settings where available.
Your Account and Information
Through your account settings, where available, you may access, view, or edit personal information including:
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Name
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Mailing Address
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Billing Address
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Email Address
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Phone Number
You may contact us with questions or requests concerning your personal information by emailing customerservice@velveteyewear.com.
If you do not want to receive marketing emails from us, you may click the "Unsubscribe" link contained in our marketing emails or contact us at customerservice@velveteyewear.com.
If you do not want to receive marketing text messages from us, you may follow the opt-out instructions contained in the message. You may also contact us at customerservice@velveteyewear.com or call 888-511-9696 Monday through Friday, 10 a.m. to 4 p.m. Eastern Time.
California Privacy Rights
If you are a California resident, applicable California privacy laws may provide you with certain rights concerning your personal information.
We may collect the following categories of personal information:
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Identifiers, such as name, email address, mailing address, phone number, or IP address.
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Records of payments and purchases you have made on our website.
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Internet or other electronic activity information.
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Geolocation information, such as approximate location derived from your device or IP address.
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Electronic or visual information, such as photos you voluntarily provide.
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Other information you provide, such as demographic information, survey responses, product preferences, or customer service communications.
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Inferences drawn from information described above.
We collect this information from you, your devices, service providers, third parties, or as otherwise described in this Privacy Policy. We use these categories of personal information as described above and may disclose them for business purposes as described in this Privacy Policy.
Under applicable California privacy laws, California residents may have the right to request access to or deletion of their personal information, request additional information about our privacy practices, correct certain personal information, and opt out of certain uses or disclosures of personal information where applicable.
To exercise applicable privacy rights, please contact us at customerservice@velveteyewear.com or call 888-511-9696. We may need to verify your identity before processing certain requests. We may retain certain information where required or permitted by law.
VelvetEyewear.com does not sell information that directly identifies our customers, such as their names, email addresses, phone numbers, or postal addresses.
We use marketing and advertising partners and may share or make available certain online identifiers, such as cookies, IP addresses, and device identifiers, to help us advertise and promote our products and measure advertising performance.
You may have the right to opt out of certain targeted or cross-context behavioral advertising as provided by applicable law.
Security
We take the protection of your information seriously and use reasonable administrative, technical, and organizational measures designed to help protect personal information.
We limit access to identifiable customer information to personnel and service providers who require access for permitted business purposes.
However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of your information.
Children's Privacy
We do not knowingly collect personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act ("COPPA").
Parents or legal guardians may use our website on behalf of their minor children where appropriate. If you believe that a child has provided personal information to us, please contact customerservice@velveteyewear.com or call 888-511-9696.
Changes to This Privacy Policy
As our business changes, our Privacy Policy may be updated. We periodically review this Privacy Policy to reflect changes in our business, technology, and applicable requirements.
We reserve the right to update this Privacy Policy at any time by posting the updated version on VelvetEyewear.com.
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us at customerservice@velveteyewear.com or call 888-511-9696.
Trademark and Copyright Notice
VelvetEyewear.com and the materials contained on the website are protected by applicable copyright, trademark, and other intellectual property laws.
Velvet Eyewear® and Velvet Trends® are registered trademarks. Use of our trademarks, images, text, graphics, photographs, designs, or other proprietary materials without prior written permission is prohibited.
Important Information About Text Messaging
Message and data rates may apply when we use your mobile number to communicate with you about your order or, where you have provided the appropriate consent, marketing and promotional offers.
You may opt out of marketing text messages at any time by replying STOP to a marketing message. For help, reply HELP where available or contact us at 888-511-9696.
Availability and messaging features may vary by carrier and device.
We do not sell your mobile number for third-party marketing purposes.
Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:
Velvet Eyewear® and Velvet Trends®
Eye Studio LLC
1140 Holland Drive, Unit 4
Boca Raton, FL 33487
customerservice@velveteyewear.com
888-511-9696
Last Updated: October 3, 2026
