March 19, 2020
If you have any questions, please email us at email@example.com or call 888-511-9696.
For some online VelvetEyewear.com purchases we may ask you to send us an image of you in order to help you choose the best frame for your face shape.
When you make a VelvetEyewear.com purchase, we ask you to provide payment information, which includes payment card information (such as credit card number, type, and expiration date. Our payment processor, which is required by credit card issuers to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not store any payment card information.
- To provide, personalize, and improve our products and our services.
- To complete the sale and delivery of your purchases.
- To communicate with you.
- To understand and improve your customer experience.
- To provide you with information, recommendations, and marketing materials about our products and services.
When you send us your prescription, we may use your health Information and personal Information to produce your prescription glasses. We may also use this information to provide customer service to you, to communicate with you, to respond to your questions, and to contact you. We will not license or sell your health Information or personal Information to anyone.
When you submit a photo or image of you, we don’t share those photos or images. We may use them as described below:
- to measure your Pupillary Distance (PD)
- to measure your facial features
- to help you choose the best style and fit
We may share your information only as described below:
We may provide your information to our contractors, agents, and service providers as necessary to enable them to perform certain services for us, including but not limited to:
- delivery of your purchase
- payment processing
- account registration
- improvement of our website
- data analytics
We use Google Analytics. If you do not want Google Analytics to collect and use information about your use of our Services, then you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout). You also may opt-out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings located at https://www.google.com/settings/ads.
If you would like to opt out of the use of your mobile app activity for targeted advertising purposes, you may do so by visiting your device’s privacy settings.
We may share your information with your Doctor or Optician. All uploaded prescriptions forms and images will be automatically verified at the time they are submitted to our website. By uploading an image of a prescription or filling out the prescription form, you are granting permission for the prescription to be verified by us either over the phone or electronically.
Through your account settings, you can access, view, and edit any of the following personal information:
- Mailing Address
- Billing Address
- Email Address
- Phone Number
You can delete any of the above information, and contact us with questions or concerns about your information, by emailing firstname.lastname@example.org.
If you don’t want to receive marketing emails from us, you can opt out of marketing emails in your account settings, click the “Unsubscribe” link in our emails, or email us at email@example.com If you do not want to receive text messages from us, you can opt out in your account settings. If you wish to stop receiving push notifications from us on your mobile device, you can update your device settings. If, at any time, you do not want to receive emails, text messages, or push notifications from us, please email firstname.lastname@example.org or call 888-511-9696 Monday – Friday 10am to 4pm Eastern Standard time.
California Privacy Rights
If you are a California resident, please review:
We may collect the following categories of personal information. Identifiers, such as name, email address, mailing address, phone number, or IP address:
- Records of payments and purchases you have made on our website
- Eyeglass prescriptions and eye exam notes
- Internet or other electronic activity information
- Geo-location data
- Electronic or visual, such as photos or copies of prescriptions
- Other information you provide, such as demographic information, survey information, or customer service communications
- Inferences drawn from any of the above.
Under the California Consumer Privacy Act ("CCPA"), California residents have the right to request access to or deletion of their personal information, to request additional details about our information practices, to opt out of the "sale" of personal information, if applicable, and to not be discriminated against. In order to exercise these rights, you will need to verify your identity to protect your security and personal information. Please call 888-511-9696. Note that even if we honor your request to delete your information, we may retain certain information as required or permitted by law.
VelvetEyewear.com does not, and will not, sell information that directly identifies our customers such as their names, email addresses, phone numbers, or postal addresses. We do use marketing and advertising partners, however, we share cookies, IP addresses, and device identifiers with them so that they can help us promote our website. You can opt out of receiving certain targeted advertising as described above.
We take the protection of your information seriously. We understand the sensitivity of information you may give us. Therefore, we take many security measures to help keep your information safe. We only allow employees to access your identifiable information for permitted business purposes. Unfortunately, even though we use reasonable efforts to protect your information, we cannot guarantee complete security. Any information that you provide to us is done so entirely at your own risk.
We do not knowingly allow individuals under the age of 18 to use our Prescription Upload or Prescription form upload. We do not knowingly collect personal information from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act (“COPPA”). Parents or legal guardians of minor children may use our website on behalf of such minor children. If you have questions please email us at email@example.com or call 888-511-9696.
Trademark and Copyright Notice
VelvetEyewear.com Website and all materials contained therein are protected by the federal Copyright Laws of the United States of America and all other countries worldwide. Any use of images, text, or any other proprietary material or information from Velvet Eyewear is prohibited without prior written consent from Velvet Eyewear.
Important information about Text Messaging
***Msg & data rates may apply when we use your cell number to text you about the status of your order. We will also use this information to inform you of exclusive offers from time to time unless you have unchecked the box " Keep me up to date on news and exclusive offers" during your check out. If at any time you wish to make a change to your status or to unsubscribe, text STOP to 484848. For help text HELP anytime or call our Head Quarters at 888-511-9696 and we will update your account accordingly. Available in USA. Your privacy is always protected and your information will not be shared.