• One-Year Accidental Coverage: Secure peace of mind with comprehensive coverage for any accidental damage to your eyewear, including both frames and lenses.
• Gift Flexibility: This plan is fully transferable, perfect for those special gift purchases you make.
• Risk-Free Cancellation: You have the option to cancel within the first 30 days for a full refund.
• Priority Support: Our customer support team is on hand to ensure a quick and easy replacement with a style from our current collection, depending on availability.
• Eco-Conscious Return: To support our commitment to sustainability, we provide a free return label so you can send back the damaged pair for eco-friendly recycling. This not only facilitates convenient returns but also helps us reduce our carbon footprint.
• One-Time Redemption: This plan is valid for a single redemption per pair of eyewear purchased.

Your protection plan safeguards against:

• Scratches or cracks
• Broken frames
• Missing screws

Seamless Claim Process

Filing a claim is straightforward:

1. Initiate your claim by contacting cs@velveteyewear.com 
2. Have your order number and photos of the damaged item ready.
3. We typically review and approve claims within 2-3 business days.
4. Should the original style be unavailable, you’ll be able to choose a similar style.
5. A return label for the damaged eyewear will be provided at no additional cost to you.
6. We’ll keep you informed via email every step of the way.

• Replacement Coverage: Please note that replacement glasses that are sent to you, are not covered under the original plan.
• Product Eligibility: The plan covers our eyewear; accessories and specific limited collections have their own conditions.
• Coverage Start: Coverage begins on your purchase date and lasts for one year.

Simply reach out through our customer service team at cs@velveteyewear.com. Be sure to include:

• Your full name
• Email address
• Order number
• A brief explanation of the issue
• Photos of the damaged product

• Warranty: Specifically covers manufacturing defects.
• Protection Plan: Protects against accidental damage from use, ensuring that your enjoyment of our eyewear remains uninterrupted.

For any additional inquiries, please contact our customer service team at cs@velveteyewear.com.