Velvet Eyewear Protection Plan

What Does Your Protection Plan Include?
  • One-Year Accidental Coverage: Secure peace of mind with comprehensive coverage for any accidental damage to your eyewear, including both frames and lenses.
  • Gift Flexibility: This plan is fully transferable, perfect for those special gift purchases you make.
  • Risk-Free Cancellation: You have the option to cancel within the first 30 days for a full refund.
  • Priority Support: Our customer support team is on hand to ensure a quick and easy replacement with a style from our current collection, depending on availability.
  • Eco-Conscious Return: To support our commitment to sustainability, we provide a free return label so you can send back the damaged pair for eco-friendly recycling. This not only facilitates convenient returns but also helps us reduce our carbon footprint.
  • One-Time Redemption: This plan is valid for a single redemption per pair of eyewear purchased.
Coverage Details
Your protection plan safeguards against:
  • Scratches or cracks
  • Broken frames
  • Missing screws
Seamless Claim Process
Filing a claim is straightforward:
  1. Initiate your claim by contacting 
  2. Have your order number and photos of the damaged item ready.
  3. We typically review and approve claims within 2-3 business days.
  4. Should the original style be unavailable, you’ll be able to choose a similar style.
  5. A return label for the damaged eyewear will be provided at no additional cost to you.
  6. We’ll keep you informed via email every step of the way.
  • Replacement Coverage: Please note that replacement glasses that are sent to you, are not covered under the original plan.
  • Product Eligibility: The plan covers our eyewear; accessories and specific limited collections have their own conditions.
  • Coverage Start: Coverage begins on your purchase date and lasts for one year.
How to File a Claim
Simply reach out through our customer service team at Be sure to include:
  • Your full name
  • Email address
  • Order number
  • A brief explanation of the issue
  • Photos of the damaged product
Warranty vs. Protection Plan
  • Warranty: Specifically covers manufacturing defects.
  • Protection Plan: Protects against accidental damage from use, ensuring that your enjoyment of our eyewear remains uninterrupted.
For any additional inquiries, please contact our customer service team at